1. Scope of Warranty

We provide a limited warranty on select products purchased through Kryran.xyz, such as beauty tools, skincare products, and other related items. This warranty covers defects in material or workmanship under normal use, as outlined below:

  • Beauty Tools & Devices: These products are covered by a 1-year warranty from the date of purchase against manufacturing defects.
  • Skincare Products: Skincare items are non-returnable unless they are damaged during shipping or contain manufacturing defects. Any issues must be reported within 30 days of receipt.

2. Coverage

The warranty covers:

  • Defects in materials and craftsmanship
  • Malfunction or failure of the product under normal usage

The warranty does not cover:

  • Damage caused by misuse, accidents, or improper care
  • Products that have been altered or repaired by someone other than Kryran.xyz
  • Natural wear and tear from regular use
  • Cosmetic damage, such as scratches or dents, that does not affect the product’s functionality

3. How to File a Warranty Claim

If you believe your product is defective and falls within the terms of our warranty, please follow these steps:

  1. Contact Us: Email our customer support team at admin@kryran.xyz with your order number and a detailed description of the issue. Be sure to include any relevant images or videos that illustrate the defect.
  2. Verification: Our customer support team will assess your claim and determine if the product is eligible for a warranty replacement or repair. We may request further information, including proof of purchase.
  3. Resolution: Once the warranty claim is verified, we will either issue a replacement product or provide a repair solution. If a replacement is not available, a refund may be issued in accordance with the original payment method.

4. Return & Refund Policy

  • If your warranty claim is approved, you may return the defective item to Kryran.xyz at no additional cost. We will provide a return label for your convenience.
  • Refunds will be processed once the product has been returned and inspected, and only if the defect is confirmed.

5. Exclusions

  • Personalized Products: Products that have been customized or personalized are not eligible for a warranty replacement or refund unless they arrive damaged or defective.
  • Non-Eligible Products: Some items, such as beauty products (serums, creams, etc.) that have been opened or used, may not be eligible for warranty claims unless they are defective.

6. Shipping Costs

  • Replacement Shipping: Kryran.xyz will cover the cost of shipping for product replacements or repairs under warranty.
  • Return Shipping: Customers will be responsible for return shipping fees unless the product is confirmed to be defective.

7. Duration of Warranty

The warranty period begins on the date of purchase, as recorded in your order confirmation email or receipt. The duration of the warranty varies based on the type of product:

  • Beauty Tools & Devices: 1-year warranty from the date of purchase
  • Skincare & Beauty Products: 30-day return period for damaged or defective items

8. Limitation of Liability

Kryran.xyz is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products, including but not limited to loss of business, personal injury, or damage to personal property.

9. Contact Us

If you have any questions or need assistance with a warranty claim, please contact our customer support team: